Refund Policy

1. Eligibility for Refunds

If you are dissatisfied with the quality of our printed products or services, you may be eligible for a refund or replacement. Refund requests must be submitted within 14 days of receiving your order.

• Orders with manufacturing defects or printing errors
• Damage incurred during shipping
• Delivered items that do not match the approved proof

2. Non-Refundable Items

Customised or personalised orders that have already been printed cannot be refunded unless they contain a clear defect. We also do not offer refunds for orders that are cancelled after production has begun or for digital services that have already been delivered.

3. Refund Process

To request a refund, please contact our support team with your order number and a description of the issue. Photographic evidence is often required to assess the quality concern.

Once approved, refunds will be processed to your original payment method within 5-10 business days.

4. Exchanges

If you receive a defective product, we will arrange a free replacement. Availability of the same product is subject to stock, but we will work with you to find a suitable alternative.

5. Contact Us

If you have any questions about our refund policy, please reach out to our customer service team.